In 2018, LRT-1 private operator Light Rail Manila Corporation (LRMC) organized Hackatren which aims to crowdsource for IT solutions and ideas towards improved customer experience on LRT-1, the oldest railway system in Southeast Asia.
It was a weekend dedicated for Filipino programmers, software developers, and designers to devise apps for a better LRT-1 ride. The event was attended by 252 participants.
“Over the last years, we prioritized getting LRT-1 back on track with more trains, more trips and shorter queueing time; there’s a lot more work to do and we want our customers involved in this journey of improving their commuting experience,” LRMC President and CEO Juan F. Alfonso said during the awarding of winners.
Organized in partnership with the De La Salle-College of St. Benilde Hub for Innovation for Inclusion (DLS-CSB HIFI), LRMC has generated a total of 24 varied mobile solutions to improve customer experience, ranging from trip planning, customer feedback management, wayfinding and passenger security.